Last Updated: 04/27/2025
At Ridead, we aim to provide a clear and fair process regarding payments and refunds for our advertising campaign services. This policy outlines the conditions under which refunds may be issued.
When you create an advertising campaign through our platform, the corresponding fee is immediately deducted from your Ridead wallet balance. This secures your campaign placement and prepares it for launch according to your specified schedule.
We understand that plans can change. You have the option to cancel your advertising campaign under the following condition:
Upon successful cancellation of a campaign before it has started, the full amount deducted for that specific campaign will be refunded directly to your Ridead wallet. We will also send you a notification confirming the cancellation and the wallet refund.
Important: Once an advertising campaign has started running, it is considered active and ongoing. Active campaigns cannot be canceled, and no refunds (partial or full) will be issued for campaigns that have already begun.
Approved refunds for pre-start cancellations are processed promptly and credited back to your Ridead wallet balance. Funds in your wallet can be used for future campaigns. Please note that refunds are made to the wallet balance only and cannot be transferred back to external bank accounts or payment methods at this time.
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date. You are advised to review this Refund Policy periodically for any changes.
If you have questions about this Refund Policy or need to request a campaign cancellation before it starts, please contact us at:
Ridead
29 teachers’ quarters oreyo Ikorodu.
ads@ridead.com.ng
+234 903 809 1897